ON THE JOB
After-Hours Enquiries
Give customers a useful response when your team has finished for the day.
Voice or chat connection requiredScope and activation confirmed before launch
Discuss this solutionMake the next step easier.
Capture service, location and callback preferences
Escalate urgent enquiries through agreed rules
How the configured workflow works.
- A customer calls or chats after hours
- The configured assistant captures their enquiry
- Your team receives the next step or approved escalation
This page describes the service scope. The showroom does not currently perform live bookings, send messages or modify business records.
Choose the right scope.
After-hours answering can be configured in Voice Starter or a supported web-chat plan. Smart Website + AI Voice Reception includes 1,500 inbound voice minutes. Message delivery and escalation costs are itemised.
Compare plans and packagesBefore you connect it.
Is this active on the showroom today?
The pages demonstrate the intended experience. Voice or chat connection required. We confirm and test your actual systems before offering live actions.
What needs to be agreed before setup?
Your approved knowledge, account permissions, integration compatibility, usage limits, fallback behaviour and the specific outcomes listed in your quote.
What will this cost?
After-hours answering can be configured in Voice Starter or a supported web-chat plan. Smart Website + AI Voice Reception includes 1,500 inbound voice minutes. Message delivery and escalation costs are itemised. Provider usage and any extra work are itemised before activation.
Can I try a relevant industry example?
Explore our six dedicated industry demos and the Smartweb voice and text showroom below. Previews are labelled until live connections are configured.
Plans, setup and getting started
Where can I see prices for this solution?
Voice Starter starts at AUD $49/month including GST for 200 voice minutes. One-time plan setup starts at $450. Compare voice, chat, recovery, reviews and automation options on the pricing page; the same plan allowances apply across industries.
Is a new website included and can I get a free trial?
A new website is a separately scoped project from $450 including GST. It is itemised alongside assistant setup and monthly service in your quote. There is no free trial. The showroom and demo websites help you explore before requesting a scope.
Can the assistant change languages during a conversation?
Yes. When live voice is connected, the website voice assistant can follow a change to another supported language within the same conversation. Connected text chat can respond in the language you type. This does not require a translated website or a new session. Phone-reception language availability depends on the configured provider and is confirmed before launch. The device-voice and curated text previews do not demonstrate live language switching.
